In Our Customer's Own Words...
While we like to think that we are meeting the expectations of our customers, their own words help us to both improve our services and to find satisfaction in a job well done. Below are some of the comments we have received from the yachtsmen who have bought and sold boats through Swiftsure Yachts.
BEN & DEBBIE MCLEOD
Purchasers of the 2004 Farr 50 Pilothouse DUNVEGAN
"We are very happy having finally realized a 15 year dream to have another sailboat. Had been waiting for the perfect boat and economy to allow things to come together. It is a buyer’s market now and the right boat was found by Pete McGonagle, part owner of Swiftsure Yachts here in Seattle.
We had looked for years on the internet and subsequently approached Pete with a prioritized list of attributes the boat had to have. There were none in this area so I travelled to Los Angeles, Miami, and Newport. The 4th boat in Newport was the one we purchased after a 4 week negotiation. Pete took 3 trips to the east coast for sea trial, to take a complete inventory, repair systems that did not work, and to explain systems new to me. He was fantastic, and I would highly recommend him if you are looking for a new or used boat."
Seller of the Hallberg Rassy 46 SHADOWLINE
"I recently sold a boat through Swiftsure Yachts in Seattle. I have owned sailboats, five in fact, over the last 20 years. I have the experience of searching for all five of them and selling four of them. In each case there were at least two brokers involved, as it often take more than one broker to help find the right boat. I have looked at hundreds of boats all over the United States and Europe. During this time I have become rather well acquainted with the yacht brokerage world. I am able to say with great conviction that Swiftsure Yachts is the company that far out shines their competitors in every way. Not onely did they travel great distances to service my account, they were always on time, dependable, knowledgeable, and generous. I found them to be objective, and willing to give me good advice, even when it would potentially mean fewer commission dollars for them. They went out of the way to make sure other brokers and (in my case buyers) were treated professionally and with respect. My expensive yacht was sold for a very good price in a down market within 60 days of the boat arriving at their docks. To have accomplished this, they clearly had a good reputation to begin with. Even before I engaged Swiftsure, I was told by several Seattle yachtsmen that “the Swiftsure boys are the most honest brokers in the business” I concur. I wish that all my business dealings would go so well, and I stand as one more very happy customer. There is no doubt in my mind who I will call when it comes time to consider the sale of my new yacht."
FORREST & CHERRYL BAILEY
Purchasers of the Willard 40 RINCON
"I can't think of any aspect of this transaction that you have not excelled at! Most of the arrangements were made while I was out of state, and you handled that with ease for me. Your help with haul-out and survey scheduling, and follow-up "new owner work" made the whole experience much more pleasant! In my search for a boat, I encountered four yacht brokers along the west coast. Your pleasant attitude and willingness to respond quickly sets you apart from the others. Thanks for the great service!"
DAVID, TANIA, BRYAN & KEVIN ROWE
Purchaser of the Hallberg Rassy 46 TRINITY
"Hi ya Brad and Pete. First off… WOW you guys are good! I wanted to drop you a line to tell you what an enjoyable experience buying the Merry Rowe’s through Swiftsure Yachts was. Your knowledge, professionalism, and attitude are, in my humble opinion at the top of your profession. I highly recommend the Swiftsure Yachts team to anyone, anywhere, buying or selling quality yachts. This level of service creates customers for life, and you have one in me.
In addition I wanted to thank Dick Metler and Captain Andy Schwenk for the work they did to get Merry Rowe's and her crew safely to her home port."
FRANK & GAYLE WOHLFORD
Sellers of the Taswell 44 CAROLINA
"I have never had better service in any professional services context. Ryan Helling was outstanding. He went well beyond what was expected in both selling our boat and also was extremely helpful in the purchase of our "new" (old) boat."
J. LEE & ROXANNE GLENN
Sellers of the Sceptre 41 AM2
Purchaser of the Apogee 50 AM3
“It has been a pleasure and great relief to work with Swiftsure Yachts. Your handling of the many details in selling a boat successfully has taken much of the stress from the experience and produced results. I look forward to continuing to work with you as a buyer’s broker putting that same diligence into finding our next boat.”
Note: Lee and Roxanne wanted more offshore experience and were able to join Brad Baker on the delivery of the Alden 44 to her new home in San Francisco. Soon thereafter they worked with Pete to find and purchase their Apogee 50, AM3.
Seller of the Shannon 43 NOOTKA ROSE
“Having bought and sold three sailboats in my life I can say without equivocation that Scott Fuller and the crew at Swiftsure made the sale of NOOTKA ROSE by far the most positive experience I could imagine. From the beginning, I knew I was dealing with real professionals who both know boats and personally sail boats on ocean passages. In short, they have credibility. They were very helpful in their suggestions on what we needed to do in order to get our boat ready for sale and their marketing strategy was imaginative and very effective since they produced a buyer in less than two months. I wouldn't hesitate to recommend Swiftsure to anyone wanting to buy or sell a high quality boat.”
Purchaser of the Shannon 43 NOOTKA ROSE
“You all were great. Having the twin ten year olds (Scott’s daughters!) on the sale’s staff is a plus. The entire process was completely professional and first rate. Scott and his partners could not have been more helpful. There was no pressure to purchase a particular boat, but concern to get the “right” boat. I am kind of sorry its over.”
CHRIS & KAREN KING
Purchasers of the Alden 44, PUFFIN
"I can't believe the spectacular luck we have had with PUFFIN. Every step of the way obtaining this boat has been simple, painless and a ton of fun. How lucky have I been? Let's count…1)On a whim I walked into Swiftsure Yachts one day. I can't imagine a more ideal broker. No other broker I met comes close to having the sort of passion for sailing these guys have. 2)Swiftsure was listing Puffin. The ideal boat. 3)Dick and Cindy Metler have been unbelievably gracious and helpful.The ideal sellers. 4) Brad seemed to spend all his time the first weeks of May getting Puffin ready to head down the coast. I guess boat brokers have lots of free time on their hands. 5)What a delivery crew! Super competent and excellent to hang out with. Last week is going to be one of those things that occupy the thoughts for years. 6)The weather. Other than that first day of sprinkles, could we have asked for better weather? Of course Brad planned it that way. 7)Breaching humpbacks, lots of greys, billions of Velella jellies. 8) Sailing under the Golden Gate at first light and at slack tide. I just wanted to thank everybody once again. Particularly Brad. You da man! Thanks so much for making this happen!"
DR. GEOFFREY STRANGE
Seller of the Hughes/Perry 63' Trimaran ROSINANTE
"Everyone would like to get what they feel their boat is worth but really it is the market which determines this. I felt you did a good job in finding the right buyer and negotiated with me and the buyer well to achieve the sale.
I thought Pete went way and above the call to see that a survey could be completed! I hope you use that picture of him in his wetsuit (helping careen ROSINANTE for the survey) on your site! Thank you for all your help."
RON & JOANNE SHORT
Purchaser of the Hatteras 70 FLY FISHER
Seller of the Ocean Alexander 50 FLY FISHER
"Well, I guess there always comes a time that you just need a bigger boat. .. We had FLY FISHER, a 1979 Ocean Alexander 50 in Southeast Alaska and decided to upgrade to something larger. Again, we approached Pete McGonagle with the task of locating a vessel within our budget and needs. We put together a West coast budget and a East coast budget. I have said this before during our purchase of (the previous) FLY FISHER that Pete has again proved to be invaluable. We ended up sending him to all parts of the country in search of what we were looking for. (After finding our new boat, a Hatteras 70),we delivered FLY FISHER from Ketchikan, Alaska during October, 2003. Pete accompanied me for the delivery to Seattle. We had listed FLY FISHER for sale a couple weeks prior to our delivery. During the transit, we had secured an offer. A few weeks after arrival Seattle, she was sold. Pete, Scott and Brad at Swiftsure Yachts were always there to answer questions and follow through with all the details that are involved with a yacht purchase. I wish to thank them for a job well done. I am sure we will look to them in the event of another upgrade."
ANN & JIM WHITE
Purchaser of the Offshore 48 SAGA
“Having both bought and sold a boat with Swiftsure Yachts I can attest to their professionalism, customer service and communication. Buying or selling a yacht can be a very challenging experience. Swiftsure made all the difference. We can’t thank Pete, Scott and Brad enough for what they did. Swiftsure Yachts is A++ in our eyes.”
Note: Ann and Jim are representative of our out of state customers. While they were living in North Carolina, we facilitated both the sale of their previous boat and purchase of their new boat. They have now sold the NC house and are headed back home to the PNW and some great cruising aboard SAGA.
LEN & KATY FRIEDEL
Purchasers of the Hallberg-Rassy 42 MAGIC
"We met the Swiftsure staff after two intense but confusing years of boat shows and desk research. Their broad knowledge and extensive offshore experience quickly helped us refine our criteria to the point that we could zero in on the few blue water cruisers that met our needs. Before long we were on the water test sailing boats and making our final decision without any lingering reservations. As we got to know our Hallberg-Rassy 42, Swiftsure helped us fine tune both the yacht and our sailing technique. Long after the sale now, they continue to share their knowledge with such enthusiasm that we feel we have a permanent and highly professional partner to call upon whenever we need help or encouragement."
Seller of Hallberg-Rassy 42 MORNING STAR
"Thank you for making the sale of my boat both pleasant and quick. The three of you acted in a professional manner and certainly have the knowledge of sailing to represent a boat well to buyers. You also have the people skills to handle questions and objections and to allow the expectations of the buyer and the seller to meet at some middle ground."
MIKE & TRACY DAY
Purchaser of the Hallberg-Rassy 42 MORNING STAR
"We were introduced to Pete McGonagle about a year ago while visiting friends at Pacific Sail Expo. We had been searching for a boat for 2 years and had grown weary of looking at boats brokers wanted to sell us. After talking with Pete it was clear that he would help us find the boat WE wanted. Pete went out of his way to do this - even accompanying us to the east coast to see every Hallberg Rassy 42 available. Since purchasing MORNING STAR in January 2003, Pete has been available to assist us in many ways. We would heartily recommend Pete and the rest of the crew at Swiftsure Yachts! They are knowledgeable, professional, and go the extra mile."
JIM AND NEIL MCCURDY
Seller of the Garden CC 46, DISCOVERY”
"...(in terms of) the big picture-and more importantly-you were able to do what no other broker has done in three years-sell the boat and close the sale. A job well done. I would recommend you to anyone."
JERRY & CAROL KVALHEIM
Purchaser of the Hallberg-Rassy 43 ANGELINA
"We can't speak highly enough of the guys at Swiftsure Yachts. My wife and I recently purchased a new boat from Sweden and couldn't have been more pleased with the expert guidance and personal service we received. From selection of options to the intricacies of dealing with an offshore builder, their advice and knowledge was consistently on target. Once the boat was commissioned in Seattle, Pete even taught our 17 year old daughter how to park in a tight slip! A few months later, when it was time to sail Angelina home to San Francisco from Seattle, Brad came along as our guide on our first real offshore experience. The experience was wonderful. We like to do business with people who ultimately become genuine friends, and these guys are the real Thing."
Seller of the Norseman 400 ALTHEA
"Thanks for selling the boat! You guys are the best in the business. I'm so glad John Neal suggested we take the boat to you to sell. I was expecting much more pain but all went well and the extra attention you gave to keeping the boat working and looking good goes a long way. It is nice to so easily be able to trust a yacht broker to care for my boat and move it and sail it without me around. That's worth a ton!"
ROBYN & RON SPADY
Seller of the Cal 39 ABEONA
"As you all know, our Cal 39 ABEONA has been taken by her new owners and is snuggly moored at the Elliott Bay Marina. Ron and I were invited by the new owners, Kasey and Angela, on Friday night to join them to celebrate the purchase of ABEONA. We were equally happy to celebrate the sale. We're all fortunate that this sale/purchase has worked out well for all parties.
As we stated before Swiftsure Yachts is in a class by itself with its customer service and professionalism. A model that other boat brokerages should strive to meet. There is an incredible amount of respect among everyone involved with Swiftsure. You're the jewel in the crown of the Seattle/Puget Sound marine industry.
Your patience, advice, and fortitude assisted us in making the best decisions related to the sale of our boat. The level of service goes a long way in establishing relationships for the future . . . and we promise to refer quality boats and buyers in your direction."
DOUG & SYDNEY STORKOVICH
Purchaser of the Andrews 56 DELICATE BALANCE
"Outstanding! Service above and beyond what you expect from a brokerage in the purchasing process; from start to finish and beyond, the Swiftsure support was phenomenal.
Starting over 4 years ago, a particular boat lying in Seattle, an Andrews 56 caught our eye. The boat at that time was offered for sale by another broker for another seller. Offers and counter-offers were made, and a local individual eventually was the successful purchaser. Then, the Andrews 56 came back on the market. This gave us the opportunity to take another run at negotiations for her purchase. Brad Baker of Swiftsure Yachts contacted me, and his brokerage acted in the capacity of representing both the buyer and seller. They did this balancing act fairly; not an easy job at times when dealing with two “hard headed” individuals. The second time around he was successful in bringing the buyer and seller together.
The continuing service after closing is where Brad’s efforts were especially appreciated. As an out-of-state purchaser, we needed to take the boat out of the State of Washington within 45 days after closing to be in compliance with sales and use taxes. Brad was on hand to help us sail to Victoria BC for a long weekend. Over the next the nine months, Brad’s enthusiasm and support for the project did not diminish; being available to get the boat to the yard for additional repairs and acting as a resource for on going questions; he became a big part of the local support group. Brad then, selflessly, stepped up to the plate and captained the delivery of the boat to Victoria BC this July. I took possession in Victoria BC, and along with my delivery crew we set sail for San Francisco Bay! For details of the delivery please see:
http://fogfam.com/Larry%20Pages/Sailing/Delicate%20Balance%20Delivery.htm. A heartfelt thank you to Brad and his team at Swiftsure in making the purchase and ownership of our new boat a positive adventure. We wish them continued success and launching many more satisfied buyers and sellers."
STEVE & NANCY ALARCON
Sellers of the Cape Dory TENACITY
Purchasers of the Sceptre 41 GRIZZLER
"I'm pretty picky, but I can find no areas needing improvement. Swiftsure staff are the very best! Focused, responsive and very engaged! I always felt my interests were uppermost in Swiftsure's priorities."
OWEN AND BETTY JO BRAMLETT
Sellers of the Swan 36 GOSLING
Purchasers of a Sabre 402
"I wouldn't consider working with any other brokerage firm. You go beyond the role of broker and act as a valuable resource for the individual you represent."