Originals of these letters can be seen at the offices of S. D. Marine Ltd.
FAO - Roger Moon (S D Marine)
With two sailing seasons and well over 2000nm under our belt, we now have a good measure of our SwedeStar 370, Suive. Our sailing has mainly been in the Solent and the West Country. We have found Suive a delight to sail, swift in light winds and well balanced in strong winds. The ability to put in two reefs, (and the knowledge we can add a third reef) without leaving the cockpit has been appreciated, especially when we approached the Isles of Scilly in over 30kts of wind this summer. The yacht is comfortable, well built and we have enjoyed entertaining our friends in the calm surroundings of the saloon. In the marina her good looks regularly attract glowing compliments. Good luck with the promotion of the brand in the UK and thank you and your team for your outstanding customer care.
Richard M Sams - Suive
We bought our yacht last summer so will not be looking for a replacement just yet. When we visited you we were looking to change from motor to sailing but didn't take the plunge until last year.
We did check your website to see what you had available at the time as when we had visited the used Southampton Boat Sales we were both impressed by your company and one of the few we made a note to remember. We would definitely check your website if we were looking again.
So no need at the moment to be sending us emails, we will contact you if we decide at some point to upgrade.
Kind regards (name withheld for privacy reasons)
Many thanks for your assistance with the purchase of Autarky.
We were very impressed with the service and helpful attitude of you and your team, we would certainly recommend you to our friends!
****** and I wanted to write to thank you and Jane for all your expert assistance during the purchase of Tinker.
As you are aware this was my first yacht purchase, and therefore I had lots of questions! Your efficient responses and regular advice greatly eased the purchase process.
Furthermore your reliable back up team enabled the immediate works which were required to be undertaken within a week of the yacht being purchased, maximising my sailing time this year. John and his team could not have been more helpful.
I would wholeheartedly recommend you and SD Marine with any yacht purchase or sale in the future.
Many thanks again. (name withheld for privacy reasons)
I know we spoke briefly on the phone following our viewing however this is by way of formal feedback about Isabella.
Firstly thank you for the obvious thoughtful preparation you had carried out prior to us arriving, she was presented extremely well and with nice touches such as the CD, TV and heating all on and working. You were the only broker we visited that day who had gone to such trouble and it was really noticable and much appreciated. The boat was in very good condition and surprised us at how roomy it was inside, everything was exactly as advertised and I am sure whoever buys her will be extremely happy with her.
I would prefer a boat with two cabins rather than three however thought she was worth looking at as she was the right size and represented good value, in the event we did manage to find a two cabin Hunter Legend but I still feel it was worth comparing Bavaria's offering before making a final decision.
I hope this feedback is helpful and I wish you well for the future. The owner should be happy to know that you personally offered an excellent service and are presenting his/her boat in the best possible light. I am sure it will sell soon.
Best wishes (name withheld for privacy reasons)
I am writing to thank you very much for your professionalism and attention to detail in so successfully selling Alana II. Your advice throughout was precise and accurate and you sold the boat for a fair price.
I was particularly grateful for your help in dealing with the paperwork, especially as .... Marine had never actually given me a Bill of Sale. You kept me informed throughout of the interest in the boat. The negotiations carried out by you and John Haskins clinched the deal.
You successfully sold the Jeanneau 36 and now you have successfully and swiftly sold Alana II. I shall not hesitate to recommend you and your firm to anyone who wishes to sell their boat.
Yours sincerely(The RNVR Yacht Club)
I'm afraid this isn't actually going to produce any business for you at the present time but I felt I wanted to write to thank you for your recent letter and for several similar previous ones, telling me of boats that you have available. I talked to one of your staff back in 1998 when I was first looking for a boat. I did in fact buy an MG27 very shortly afterwards and it has proved absolutely ideal.
The point of writing is that I spoke to six or eight brokers at the time and you are literally the only one that has ever followed it up. I congratulate you on your service and thank you for it. I'm not in the market to change at the present time but if I ever am I will certainly contact you.
Kind regards,David(name withheld for privacy reasons)
This customer subsequently came back and bought another MG through us.
Dear Roger and Mike,
Many thanks for the excellent hand-over last weekend. I thought the boat looked terrific and a lot of thought had gone into the final set-up. The whole team at S D Marine could not have been more helpful over the last few months as we went through ordering, delivery and handover.
...many thanks again for all your help. (name withheld for privacy reasons)