"Randall, I wanted to thank you for the great job you did selling my 80' San Lorenzo. Prior to your listing the boat, a number of brokers in San Francisco listed the boat with little success. You convinced me to move the boat to Southern California and, within three weeks of the boat arriving in Marina del Rey, the boat was sold!!

You were "dead on" about moving the boat to a new demographic. Additionally, you did everything right - listing the boat, showing the boat, and closing the boat.

Fantastic job!!

John Sweeney"

Randall Burg Randall Burg yacht and Ship, Inc.

RE: 40’ Ocean

"Dear Sir, I wanted to let you know how happy my wife Melinda and I are about a recent experience we had with your Newport office, and particularly with the Randall Burg Yachts salesman.

It all started New Years eve after reading an advertisement. I read the ad and clicked the link on a boat that I had previously admired several months earlier, but thought out of my reach. ……. I emailed an offer to the contact and on New Years Day called to inquirer about it. Of course I did not expect to talk with a person, after all I know I am alone in my excitement about things most of the time, but what the heck I though, and called the number.

The first conversation with the Randall Burg Yachts salesman led to seeing the boat New Years Day! I am an optimistic person, but to be honest I could see this boat slowly slipping away from us for various reasons, number one being that Melinda and I are in no way ever going to own a boat like that.

Ok, I admit I am sarcastic, so let me just get to the point. I have 35 years experience in quality assurance and quality control….. so I fell that I know a bit about what makes something or someone qualified to have the “Q” word tagged on. Everyone claims it, but few can actually deliver. They come close, but there is always something in there quest for perfect defect free service that leaves lingering doubt. This is hard to overcome. I believe the way they make up for less then perfect is the most important component of anything, one that, as a Country we seem to have forgotten about and that would be the people.

The Randall Burg Yachts salesman instantly overcame this limiting factor and earned the 5 star Quality rating within 1 minute of talking on the phone with me. New Years day – no problem, know nothing about boats – no problem, “I am a Yacht Salesman and that is why I am here, let me help you own your dream and I will help you understand not just the purchase, but how this big piece of fiberglass can make you happy”.

It was truly amazing. I still can’t believe it happened and our lives have changed in ways we only read about in novels and see acted out in the movies.

And just to let you know, I do not write letters at all and never fill out quality surveys. I just wanted to let you know that who you hired is a very quality person that can connect to people and give them an experience that is positive.

To expand on this a bit, the Randall Burg Yachts was there at every phase: from offer acceptance, survey, sea trial, delivery, documentation and just general things that go into buying a boat. The Randall Burg Yachts salesman obviously loves what he does and is very knowledgeable on the subject. This was apparent at every juncture associated with getting this extremely cool boat into our hands. Melinda and I are very grateful to have had the good fortune of dealing with a Randall Burg Yachts salesman, and will never forget what he has done for us.

Sincerely,

Tim & Melinda DeBell"

RE: 40' Sea Ray Sundancer

Dear Randall,
"I wanted to drop you a note to tell you how pleased Lisa and I are with the Sea Ray 400 that you sold us. This boat is truelove the boat of our dreams. The entire experience with you and your associates has been absolutely terrific. I think you did a really fair job of representing both the seller and us, the buyers, and I think we all felt like it was a fair deal to all

The information and help that you offered was invaluable and your follow through on the entire deal was superb.

The boat now named KAHN JOB has provided us nonstop fun and everyone who has been aboard her can't believe how clean and well kept she is.

Thanks Again.

Yours truly,

David and Lisa Kahn"

"Randall was great threw the whole process, from showing me the boat, working with the bank, loading the boat on the trailer and delivering her to the boat yard. Great organization to work with. I will definitely purchase another boat from Randall Burg Yacht and Ship. As a matter of fact, I liked Randall and his company so much that I am now one of his licensed salesman!"

John Botoros
Newport Beach, Calif.

"During our search for a Donzi 22 ZX we found one on Randall's website. After a lot of email contact and some phone calls my brother and I decided to book a flight to LA to meet Randall and to see the boat. We were surprised about the condition of the boat and how Randall, his team and the owner helped us during the sea trial and inspection of the boat.

The boat was as as he told it was. In nearly new condition!!! After signing the final contracts and preparing the boat for transport to Holland we flew back with a big smile on our faces. Now waiting for the boat to arrive in Belgium so we can pick it up there and enjoy it this summer on the Dutch waters.

Again I want to say thank you to Randall and his team for all the help he gave us and if we ever looking for another boat we know who to call!!

Best regards,

Dimitri Verwaal
Montfoort, Holland

"Randall and his team were fantastic. he worked with the Buyer for months setting up the purchase. The buyer flew in from Australasia and purchased the boat the same day! Randall continued to work with the buyer, the buyers shipping agent, the cradle builder, and the shipped to ready the boat for shipping overseas. He was on board when the boat we delivered to Long Beach for shipping and supervised the loading & securing of the boat on the Russian freighter. Now that's what I call great customer service!! Bravo Randall"

Randy Rosenberg

Fred Young, Schock 35 “Perfect Circle”

"Thanks for all your efforts in helping me finally get a buyer for my 40' Hunter SIDWIN, You have really been great!

Best,
Pat "

I wanted to thank you for the exceptional job you did selling my organization’s 65’ Knight & Carver Long Range Trawler. I selected your brokerage over all the other brokers to represent the boat because you sounded very confident and knowledgeable. From the start I knew I had made the right decision. You handled every issue that came up, in your words “Because it is just another day at the office!” This was not your typical yacht for sale, there were many hurdles, but your extensive knowledge of the business made it look easy!

You worked to help me find a new slip for the boat, worked with the captain to move the boat, showed the boat many times, and finally, when the right buyer made an offer you worked with both parties and coordinated the seas trial, survey, and final documentation for the sale.

Bravo!
Joe Andreu"

The boat will be going on its' own bottom to the Marshall Islands!

>Owners Christine and Pat Bradley sailed the boat back to Australia!

"Hi Randall,
In New Caledonia enjoying our wonderful boat. She is all you said and more!

We wanted to tell you how delighted we are about the purchase of the 51' Mason. The boat was just what we were looking for! More then finding the right boat, you were the right broker to sell me the boat. Not only did you allow the us to work the boat while she was on your lot, but you allowed us to stay onboard while the boat was being worked on on your lot and even let us use your office as our own office!!

Your suggestions for sailmaker, engine mechanic, rigger, electroicis tech, slip and even insurance were right on - they all were wonderful to work with and came in at or under budget. You were always there when I need you to fire up your fork lift to remove a piece of equipment off the boat or add a new piece of equipment. How rare is this - a yacht broker that gives his clients 110% effort??

We will charish the time we spent with you and the many ways you made the purchase and equiping of our boat easy and pleasant - especially the use of your Port Supply card - that has saved us a lot!!.

Keep doing what you do best - selling yachts!"

Christina and Pat

"Hi Steve (Block, Richmond office),

"Just wanted to say thank you for all your help. You did an extremely well job selling this boat. I know the economy is bad, but you did what you said you would do and more. You went over the top on this one. Thank you so much.

My wife has relatives in San Jose so next time we visit them, I will surely give you a call and hopefully we can meet for a quick coffee.

Steve, You take care. All the best,

Dan Sunday"

From the beginning, when we flew down to Marina Del Ray for our sea trial of the 38' Beneteau Oceanis 381 we were considering, you were on time for our meeting, the vessel was ready and well prepared for the purpose, and of course, that day was a salesman's dream for weather conditions for the sea trial. I'm sure you arranged this.

After the close of sale, you had arranged for the preparations and transport of the boat to the Bay Area by truck. The vessel arrived on time and in good order. In fact, the wind vane was damaged in transport, and you had it replaced!

Overall, I was very satisfied with the way in which you handled our purchase and the follow-up in later years. We certainly will be contacting you when we are ready for another vessel!

Thank you again for making our experience with you a pleasant and productive one! Sincerely,
Daniel Howsepian"

"Dear Randall,
Everybody always asks, “Who is a good broker to sell my boat”?

I did the same thing when I was ready to sell my boat but the answers I got were, “there all the same”.

Well, I came to you and now I can give anybody my answer and referral, “Go See Randall Burg”, he is not like the others.

Your company came thru for me. Everything was up front and all the details were explained, even the difficult ones, like, it takes time but we will find the buyer for your boat.

When the buyer was found, you did your thing. Although it was difficult communicating from out of state, you took care of everything. Obviously from your years of experience, you orchestrated the entire sale to a close that was fair and honest to both parties. You delivered on everything you promised.

Thank you for the extra help I needed because I wasn’t physically able to do some of things that needed to be done to prepare the boat for sale.

Sincerely,
Bob Kessler"

Mike and Lisa

(Seller)
"Thanks John and Randall for a great job selling my 280 Sundancer. "A++" effort! You continued to show my boat until the right buyer came along and then - BAM - you closed the sale!! I will definitely recommend Randall Burg Yacht and Ship to my friends. "

Tim Alderage

(Buyer)
"Randall, I wanted to take a few moments to let you know what a great buying experience we recently had dealing with (your salesman) John Hulbert. I was actually a little surprised since I had emailed and left messages for sales people from some other brokers regarding specific vessels and nobody ever got back to me. With John it was the exact opposite.

I called your Marina Del Rey office and John was the one to take my call. I asked about a boat that was listed on your web-site and he made arrangements to show it to me within 2 hours. That boat wasn't exactly what I was looking for but John had a pretty good idea what would suit me based on the brief interactions we had up until that point. He took me straight from the first boat to the second and it was exactly what we wanted.

At home I consider myself the pre-screener for big ticket items and I knew my wife would want to see the boat and give her stamp of approval. Since she couldn't get away from work early the following day and I was out of town, John made arrangements to meet her in the evening at your office and took her to see it. Needless to say she also loved the boat. The following day we made an offer and a week later we were the proud owners of our first power boat.

John was good enough to walk us through the process every step of the way and provided great advice and insight. He's a class act and we're pleased that we had the opportunity to work with him.

I hope we'll be the owners of this boat for a long time, but should we be in the market for another boat in future, we'll certainly be in touch.

Sincerely, Greg B"

March, 2011.

Shipped to Hawaii!! Buyer Mark Rodriques's partner getting ready to tow the boat to the port for shipping.

April, 2011.

New owner on the dock after a very successful sea trial and survey!!

"The team at Randall Burg Yacht and Ship did a great job selling me a wonderful 50' Spindrift.

Thank you John and Randall"

You wouldn't expect to get that kind of service - even in the easy-going-down-under-place where I choose to reside .. it was an appreciated touch.

Regards Brett"

(Seller)
Randall, I just wanted to tell you thank you for the professional way you and your agent Dennis McColl handeled the recent sale of my boat,you both went beyond my expectations to close this sale. I had my boat listed for 3 years with other brokers, and you sold it in 3 months.
Thanks again,
David Schuelke

April, 2011
Buyer: "Thanks for all the help. Good deal!"

This was a very complicated sale on every level. The sale was “court ordered” and the only asset of value in a messy divorce. A poor economy and one disgruntled seller made for a very complicated listing and sale. Randall Burg remained professional and delivered the desired results for all parties involved.

Listing Price: Randall helped me choose a listing price based on the current market conditions, the condition of the yacht and the time frame needed to sell. We lowered the price when necessary. Randall always kept me informed of the changing market conditions ant allowed me to feel knowledgeable when making decisions.

Marketing: Randall marketed the yacht implementing the newest and most efficient technology available. His presence in the boating industry is extremely visible to buyers and sellers. His reputation is valued among his clients and peers.

Sea Trials: Randall established communication with potential buyers immediately. Sea trials were arranged to accommodate all parties involved. He was extremely knowledgeable about the yacht and enhanced all of her benefits, yet was always honest about it’s current condition.

Randall assisted in the financing, documentation and delivery process. His knowledge and experience in buying and selling boats is superb!

Communication: The most important attribute a broker can have is excellent communication skills. During this highly emotional and complicated sale, Randall was always available via phone, computer and texting. There were no surprises. Randall helped me understand the selling process and gave me the information needed to make clear decisions every step of the way. He was always sensitive to the complicated emotional situation, yet maintained a high level of professionalism and perspective. Randall’s number one goal was the goal of his clients. This can be difficult when also representing the buyer as well, but not for Randall. He helped create a winning outcome for all parties involved!

I don't know how I can express how blessed I feel that Randall Burg helped me in this messy, emotional situation.

Needless to say, I wouldn’t trust any other broker to help me sell or buy a boat. No doubt, Randall Burg is the best Broker in his field!

Sincerely,
Kathy McCoy"

Riviera 47 Buyer:
" Wow is all I can say about Randall Burg and his team at Randall Burg yacht and Ship. I was able to purchase my "dream boat" ONLY because of the excellent effort he and his team put into the transaction. Randall negotiated a purchase price that was what I could afford and what the Seller would accept - everyone was happy. Randall and his captain, Scot Seaton, assisted me at every level, from the survey, sea trial, and haulout, to getting a slip, insurance, training from the Sellers captain, etc. Within days of finalizing the transaction I was able to take the boat to Avalon!! Thank you Randall !!"