Randall Burg Randall Burg yacht and Ship, Inc.

RE: 40’ Ocean

Dear Sir, I wanted to let you know how happy my wife Melinda and I are about a recent experience we had with your Newport office, and particularly with the Randall Burg Yachts salesman.

It all started New Years eve after reading an advertisement. I read the ad and clicked the link on a boat that I had previously admired several months earlier, but thought out of my reach. ……. I emailed an offer to the contact and on New Years Day called to inquirer about it. Of course I did not expect to talk with a person, after all I know I am alone in my excitement about things most of the time, but what the heck I though, and called the number.

The first conversation with the Randall Burg Yachts salesman led to seeing the boat New Years Day! I am an optimistic person, but to be honest I could see this boat slowly slipping away from us for various reasons, number one being that Melinda and I are in no way ever going to own a boat like that.

Ok, I admit I am sarcastic, so let me just get to the point. I have 35 years experience in quality assurance and quality control….. so I fell that I know a bit about what makes something or someone qualified to have the “Q” word tagged on. Everyone claims it, but few can actually deliver. They come close, but there is always something in there quest for perfect defect free service that leaves lingering doubt. This is hard to overcome. I believe the way they make up for less then perfect is the most important component of anything, one that, as a Country we seem to have forgotten about and that would be the people.

The Randall Burg Yachts salesman instantly overcame this limiting factor and earned the 5 star Quality rating within 1 minute of talking on the phone with me. New Years day – no problem, know nothing about boats – no problem, “I am a Yacht Salesman and that is why I am here, let me help you own your dream and I will help you understand not just the purchase, but how this big piece of fiberglass can make you happy”.

It was truly amazing. I still can’t believe it happened and our lives have changed in ways we only read about in novels and see acted out in the movies.

And just to let you know, I do not write letters at all and never fill out quality surveys. I just wanted to let you know that who you hired is a very quality person that can connect to people and give them an experience that is positive.

To expand on this a bit, the Randall Burg Yachts was there at every phase: from offer acceptance, survey, sea trial, delivery, documentation and just general things that go into buying a boat. The Randall Burg Yachts salesman obviously loves what he does and is very knowledgeable on the subject. This was apparent at every juncture associated with getting this extremely cool boat into our hands. Melinda and I are very grateful to have had the good fortune of dealing with a Randall Burg Yachts salesman, and will never forget what he has done for us.

Sincerely,

Tim & Melinda DeBell

July 10, 2009
Randall Burg yacht and Ship, Inc.

RE: 40' Sea Ray Sundancer

Dear Randall,
I wanted to drop you a note to tell you how pleased Lisa and I are with the Sea Ray 400 that you sold us. This boat is truely the boat of our dreams. The entire experience with you and your associates has been absolutely terrific. I think you did a really fair job of representing both the seller and us, the buyers, and I think we all felt likeit was a fair deal to all

The information and help that you offered was invaluable and your follow through on the entire deal was superb.

The boat now named KAHN JOB has provided us nonstop fun and everyone who has been aboard her can't believe how clean and well keept she is.

Thanks Again.

Yours truly,

David and Lisa Kahn

7/17/2009

Randall Burg
Randall Burg Yacht and Ship, Inc.

RE: 41’ HANS CHRISTIAN

Randall,
I wanted to thank you for the excellent job you did selling my 41’ Hans Christian. I’d met you a few years ago when I made an offer and sea trialed a 38’ Lagoon that you had listed in your San Francisco office. While I did not purchase the Lagoon I was very impressed with your staff and the professional way you handled the transaction. Contract signing, setting up the sea trial, and the speedy return of my deposit were all marks of a well run brokerage.

When it was time to sell my Hans Christian I signed up Randall Burg Yacht and Ship as my Exclusive representative for the boat. You went to bat for me right away doing a magnificent, 80 photo web listing that included not only a very detailed equipment and upgrade list but detailed information about the company history, boat manufacturing process, and other valuable information that assisted the buyer with purchasing the boat.

The negotiations with the Buyer were long and difficult but you were on top of the details and “made it happen”!
Randall, job well done! I am looking forward to working with you to purchase my next boat.

Sincerely,

Dennis Hamm

August, 2009, Happy new owner of our 41' Hans Christian!

September, 2009, Happy new owners of our 36' Carver 36SS!